Return Policy
Easy Returns and Customer Satisfaction Guaranteed
At FashionJoa.com, we value your satisfaction above all else. We understand that sometimes, a product might not meet your expectations, and we want to make the return process as smooth as possible for you.
Our Return Policy
To ensure a hassle-free return experience, we kindly ask you to follow these guidelines:
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Authorization for Returns: Before returning any item, please submit the return authorization form below. Our Returns Department will review your request and get in touch with you via email or telephone to guide you through the process.
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Return Window: Eligible items may be returned within 30 days after the purchase date. Please ensure that you initiate the return process within this timeframe.
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Item Condition: For us to accept the return, the merchandise must be in its original condition, with tags attached, and must not have been worn or washed. We want to make sure you receive products that are in pristine condition.
Reporting Defective or Incorrect Items
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Defective Items: If you receive a defective item, please report it within 3 days of receiving the order. Failure to report within this timeframe may result in the denial of a credit or return authorization.
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Incorrect Items: If, by any chance, you receive an incorrect item, kindly contact us immediately within 24 hours of receiving the merchandise. We'll work swiftly to resolve the issue and ensure you get the right product.
Our Exchange Policy
While we do not offer direct exchanges, we understand that you might be eager to get your hands on a different item. Since our products are in high demand and might sell out quickly, we recommend requesting a return authorization. You can then use the store credit to make future purchases, including the desired item if it becomes available again.
Correct Address and Restocking Fee
To avoid any issues with delivery, please ensure that you provide the correct address when placing your order. If any merchandise is returned due to an "un-deliverable" address, a restocking fee will be applied. Ensuring an accurate address submission is the customer's responsibility, and we appreciate your attention to this detail.
Your Satisfaction Matters
FashionJoa.com is dedicated to providing you with an exceptional shopping experience. Your satisfaction is our priority, and we are here to assist you throughout the returns process. Feel free to reach out to our Customer Service Department if you have any questions or need further assistance.
Thank you for choosing FashionJoa.com. We look forward to serving you again soon!