FAQ
Below FAQ are some common concerns of our customers before purchasing an item. If you have other questions, please just send it to info@fashionjoa.com
We are constantly getting new items, especially our most popular and trending items. Simply send us an e-mail at info@fashionjoa.com with the product number and we'll let you know when the product will be restocked.
We currently accept VISA, MasterCard, Discover, AmericanExpress, and PayPal.
Please be sure to check your spam/junk folder to see if the confirmation e-mail was forwarded into that inbox. If you still have not received an e-mail in your inbox, it is likely that the e-mail was spelled incorrectly or your e-mail server is experiencing some technical difficulties. Please contact our Customer Service department via e-mail or telephone for assistance to update your order and tracking number.
Please be advised that we are an extremely fast-moving, quick processing, business. All orders will be processed immediately and shipped out as soon as possible. If your order has been confirmed, processed, and shipped - it is highly unlikely that it can be cancelled. In order to cancel your order, please give us a call as soon as possible or send us an e-mail at info@fashionjoa.com
All orders are processed and shipped Monday thru Friday, excluding the weekends and federal holidays. It may take up to 24-48 hours for an order to be processed. You will be notified if shipping is delayed. Orders shipped through USPS First Class usually take about 3-5 days depending on your location and distance from Southern California. Orders shipped through USPS Priority usually take about 2-3 days.
We're always active and busy here at Fashion JOA. If you do not see any progress being made concerning your order it is likely that your order has been flagged. Orders can be flagged for several different reasons such as 'risk of fraud/scam', delay, out of stock item, invalid or incorrect customer information. Please give us a call or send an e-mail to us at info@fashionjoa.com if you do not see any movement.
Usually, packages are delivered through the United States Postal Service. Larger packages may be shipped through other companies.
If you received a damaged or defective merchandise, please take a picture and send it to our e-mail at info@fashionjoa.com with your order number. Damaged products must be reported within 48 hours to qualifiy for a return label (with exceptions). Concerning sizing issues, if the product is true to size - the customer is responsibile to pay for shipping and returning the product.
As of 2017, there are no physical retail locations for Fashion JOA.